FAQ

Frequently asked questions:

1. How do I choose the right size for a bracelet?

Use a measuring tape to measure around your wrist. Add 0.5 inches for a tighter fit and add 1 inch for a looser fit.

2. How long will it take to process my order?

It will take approximately 1 to 3 business days to process your order and get it ready to ship.

3. Do you do custom sizing?

Each bracelet has sizing information in the listing. If you require a custom size, please leave a message in the comment section at checkout or feel free to use the contact form for any questions regarding sizing that you may have.

4. Do you do custom orders?

I would be happy to work with you on a custom order. Please use the contact form to message me your questions. There is an additional $5.00 custom order fee that will be applied due to the extra time involved in custom work.

5. What is your return policy?

I want you to be completely happy with your purchase. Please message me if there is a problem. I accept returns or exchanges within 14 days. Product must be in original and unworn condition. Buyer is responsible for return shipping. No returns or exchanges on custom orders.

6. How do I store my jewelry?

When you are not wearing your jewelry, please store in the provided cloth storage bag, or in an airtight bag.

7. How do I care for my jewelry?

Please keep your gemstone jewelry dry and remove before going to bed. To clean your jewelry, you may use a damp, soft cloth with a mild soap to gently wipe any dirt or debris. Let dry completely before storing or wearing. Some gemstones are not meant to get wet! Make sure to remove before showering or swimming.

8. What are your shipping costs?

Shipping within Canada is $3.00 without tracking. Parcel shipping with tracking in Canada is $12.00. You can choose your shipping at checkout.

9. Do you ship to the US?

Yes! Shipping via regular air mail is $8.00.

10. How long will it take for my order to arrive?

Depending on the type of shipping you selected, your order will take between 1 to 7 business days to arrive.

Due to delays in shipping due to COVID 19, shipping times can not be guaranteed.

11. What currency do you use?

All products are priced in Canadian dollars.